Returns & Damaged Products

At Rglow, we carefully check every product before dispatch. However, if you receive a product that is damaged, defective, or incorrect, we will review the case and provide a suitable solution.

If the product arrives damaged during delivery, Rglow may offer compensation, replacement, or store credit depending on the situation.

Returns are only accepted if:

• The product is unused and unopened
• The seal is intact
• The return request is made within 7 days of receiving the order
• Proof of purchase or order confirmation is provided

Due to hygiene reasons, opened or used makeup products cannot be returned or refunded.

How to Request a Return

Take clear photos of the damaged or incorrect product.

Email the photos along with your order number and reason for return to admin@rglow.co.

After approval, send the product back in its original sealed packaging to the address provided.

Once the returned item is received and inspected, we will issue a replacement, compensation, or store credit.